In the search box, type “Genius” to navigate to the Genius Bar section. Grant the app permission to access your location, and then tap on the Search option. Begin by downloading and launching the app on your device. Scheduling through the Apple Support appĪlternatively, you can use the Apple Support app to schedule your appointment. Once you complete your booking, you’ll receive a confirmation email with all the details. You’ll then be able to choose a date and time for your appointment based on the available slots. ![]() Once you’re logged in, select your location to find the nearest Apple Store. If you prefer to make your appointment through Apple’s website, start by signing in with your Apple ID on the Genius Bar page. To make an appointment with an Apple Genius at an Apple Store, you have two options: you can either visit the Genius Bar page on Apple’s website or use the Apple Support app. How to make an Apple Store appointment with the Genius Bar You’ll need to log in with your Apple ID to access the appointment scheduler. To schedule an appointment, you can visit the Genius Bar page on Apple’s website or use the Apple Support app. Booking an appointment is necessary as walk-in appointments are limited. If your iOS device doesn’t use a SIM card, contact your wireless service provider to get a new eSIM or suspend service if necessary.If you need assistance with your Apple device, whether it’s a hardware issue or a software problem, you can make an appointment with an Apple Genius at an Apple Store. Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place.Remove your device from your Apple ID device list.To protect your data, erase your iOS or iPadOS device. If your device won’t turn on or respond, complete as many of these steps as possible: If you can’t remember your Apple ID and password, go to iForgot.įollow these steps before you send in your device. This policy is in force to prevent unauthorised persons from servicing your device without your knowledge. ![]() *If you’re unable to turn off Find My, Apple may not be able to service your device.
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